Customer Care in 2020

Operator : "Thank you for calling Pizza Hut . May I have your..."
Customer: "Hello, can I order.."
Operator : "Can I have your multi purpose card number first, Sir?"
Customer: "It's eh..., hold..........on......889861356102049998-45-54610"
Operator : "OK... you're... Mr Singh and you're calling from 17 Jalan Kayu. Your home number is 4094! 2366, your office 76452302 and your mobile is 0142662566. Which number are you calling from now Sir?"
Customer: "Home! How did you get all my phone numbers?
Operator : "We are connected to the system Sir"
Customer: "May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : "According to your medical records, you have high blood pressure and even higher cholesterol level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the National Library last week Sir"
Customer: "OK I give up... Give me three family size ones then, how much will that cost?"
Operator : "That should be enough for your family of 10, Sir. The total is $49.99"
Customer: "Can I pay by! credit card?"
Operator : "I'm afraid you have to pay us cash, Sir. Your credit card is over the limit and you owe your bank $3,720.55 since October last year. That's not including the late payment charges on your housing loan, Sir."
Customer: "I guess I have to run to the neighbourhood ATM and withdraw some cash before your guy arrives"
Operator : "You can't Sir. Based on the records, you've reached your daily limit on machine withdrawal today"
Customer: "Never mind just send the pizzas, I'll have the cash ready. How long is it gonna take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can always come and collect it on your motorcycle..."
Customer: " What!"
Operator : "According to the details in system ,you own a Scooter,...registration number 1123..."
Customer: " ????"
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you giving me that 3 free bottles of cola as advertised?"
Operator : "We normally would Sir, but based on your records you're also diabetic....... "
Customer: #$$^%&$@$% ^
Operator : "Better watch your language Sir. Remember on 15th July 1987 you were convicted of using abusive language on a policeman...?"
Customer: [Faints]

Hafeet Mountain

World's Greatest Driving Road Just have a look what they have created in a desert... The Jebel Hafeet Mountain Road in the United Arab Emirates (UAE) is the greatest driving road in the world. Stretching for 7.3 miles and climbing nearly 4,000 feet, it boasts 60 corners and a surface so smooth that it would flatter a racetrack. It could easily be described as the eighth wonder of the world, but almost nothing is known about its creation. The road is cut into the Jebel Hafeet Mountain, the highest peak in the United Arab Emirates, the oil-rich Persian Gulf state. The mountain spans the border with Oman and lies about 90 minutes' drive southeast of the thriving city of Dubai. It looks down upon a dusty, desert landscape that belies a nation of astonishing wealth.

Here I am...

Almost a year since my last post here.

How m I??? Good ...I guess.
Where m I? Genpact (pronounced as "gen-pact" and not "gan-pat" as lot of people do).
Am I happy? Its a state of mind...ya I am happy...wait...let's say I am not sad.

2006 was good to me though I have to admit that I had anticipated more things coming out of it. New job, new place, new roomies, new best friend, I met people I didn't know existed. Went to Kolkata after a gap of 5 years and yet none of my relatives there knows about my visit.

31st March, 2007--My last day at Hughes (Flextronics...god knows what now). It wasn't an easy decision to quit after giving 3 years of my life to the company. Some of the most wonderful people I met there, gorgeous babes to simple damsel. Great buddies, over-jealous collegues, abusive peer (Hatida) to saints(Nishant MOD). I can never forget those mutton biyanis from Dana Choga or Pork pizzas from Dominoes almost every week. I'll cherish them forever.

Genpact+Dell = leathal Combination. My learning curve has been sharpest since the time i've joined this place. RR, RDR, CE, XPR...every week a new parameter...But trust me I am enjoying it...APC spoiled me...but I am on the right track now...Amen!!

Shilpee was here twice in the last 8 months...So many ups and downs in our relationship....but the boat is steady now...

***I was quite exhausted by the whole travelling thing***